帮助你梳理业务流程,产出流程图、RACI职责矩阵与标准操作文档。
复制安装指令,让 AI 自动完成配置 · 推荐新手
请帮我安装 askskill 上的 "process-doc" 技能: 1. 下载 https://raw.githubusercontent.com/anthropics/knowledge-work-plugins/main/operations/skills/process-doc/SKILL.md 2. 保存为 ~/.claude/skills/process-doc/SKILL.md 3. 装好后重载技能,告诉我可以用了
请帮我把公司的报销审批流程整理成正式文档。已知流程是:员工提交报销单,直属经理审批,金额超过5000元需要部门负责人审批,财务复核后打款;如果发票缺失则退回补充。请输出流程步骤、泳道式角色分工说明、RACI矩阵,以及一版适合内部发布的SOP。
一份结构清晰的流程文档,包含步骤说明、角色职责、异常处理和可发布的SOP草稿。
我们在客户签约后,会由销售把信息交给实施团队,但经常出现遗漏。请根据这个场景,设计一个交接流程,列出关键节点、输入输出物、责任人,并生成RACI矩阵,重点说明哪些环节容易出错以及如何预防。
一套可执行的交接流程与RACI职责划分,能减少信息遗漏并提升协作清晰度。
某项月度对账工作目前只有一位老员工会做,流程全靠经验。请把这项工作文档化:先列出主流程,再补充常见例外情况、判断标准、风险点和审计时需要保留的记录,最后整理成标准SOP。
一份完整的标准操作文档,覆盖主流程、边界情况、风险控制和审计留痕要求。
If you see unfamiliar placeholders or need to check which tools are connected, see CONNECTORS.md.
Document a business process as a complete standard operating procedure (SOP).
/process-doc $ARGUMENTS
Walk me through the process — describe it, paste existing docs, or just tell me the name and I'll ask the right questions. I'll produce a complete SOP.
## Process Document: [Process Name]
**Owner:** [Person/Team] | **Last Updated:** [Date] | **Review Cadence:** [Quarterly/Annually]
### Purpose
[Why this process exists and what it accomplishes]
### Scope
[What's included and excluded]
### RACI Matrix
| Step | Responsible | Accountable | Consulted | Informed |
|------|------------|-------------|-----------|----------|
| [Step] | [Who does it] | [Who owns it] | [Who to ask] | [Who to tell] |
### Process Flow
[ASCII flowchart or step-by-step description]
### Detailed Steps
#### Step 1: [Name]
- **Who**: [Role]
- **When**: [Trigger or timing]
- **How**: [Detailed instructions]
- **Output**: [What this step produces]
#### Step 2: [Name]
[Same format]
### Exceptions and Edge Cases
| Scenario | What to Do |
|----------|-----------|
| [Exception] | [How to handle it] |
### Metrics
| Metric | Target | How to Measure |
|--------|--------|----------------|
| [Metric] | [Target] | [Method] |
### Related Documents
- [Link to related process or policy]
If ~~knowledge base is connected:
If ~~project tracker is connected:
用测试驱动方式编写流程文档,先验证再成稿,提升技能说明的可靠性。