用自然语言自动处理 Gorgias 电商客服工单、客户与团队协作流程。
复制安装指令,让 AI 自动完成配置 · 推荐新手
请帮我安装 askskill 上的 "Gorgias Automation" 技能: 1. 下载 https://raw.githubusercontent.com/ComposioHQ/awesome-claude-skills/master/composio-skills/gorgias-automation/SKILL.md 2. 保存为 ~/.claude/skills/gorgias-automation/SKILL.md 3. 装好后重载技能,告诉我可以用了
Automate your Gorgias helpdesk operations directly from Claude Code. Create, update, and triage support tickets, manage customers, and organize your support team -- all without leaving your terminal.
Toolkit docs: composio.dev/toolkits/gorgias
https://rube.app/mcpRetrieve tickets with filtering by status, channel, assignee, date range, and more.
Tool: GORGIAS_LIST_TICKETS
List all open tickets from the email channel created in the last 7 days
Key parameters:
status -- filter by ticket status (e.g., "open", "closed")channel -- filter by channel (e.g., "email", "chat")assignee_user_idassignee_team_idcreated_from / created_to -- ISO date range filterslimit (max 100) / offset -- pagination controlsorder_by / order_dir -- sorting optionsCreate new tickets or update existing ones with assignment, priority, and status changes.
Tools: GORGIAS_CREATE_TICKET, GORGIAS_UPDATE_TICKET, GORGIAS_GET_TICKET
Create a high-priority ticket for customer 12345 about a missing order with subject "Order #9876 not delivered"
GORGIAS_CREATE_TICKET requires customer_id; accepts subject, status, priority, channel, messages, tagsGORGIAS_UPDATE_TICKET requires ticket_id; all other fields are optional partial updatesGORGIAS_GET_TICKET retrieves full ticket details by ticket_idAdd tags to tickets for categorization, routing, and reporting.
Tools: GORGIAS_ADD_TICKET_TAGS, GORGIAS_LIST_TICKET_TAGS
Add tags 101 and 202 to ticket 5678, then show me all tags on that ticket
GORGIAS_ADD_TICKET_TAGS requires ticket_id and tag_ids (array of integers)GORGIAS_LIST_TICKET_TAGS requires ticket_id to retrieve current tagsCreate new customers or merge duplicate customer records.
Tools: GORGIAS_CREATE_CUSTOMER, GORGIAS_MERGE_CUSTOMERS, GORGIAS_LIST_CUSTOMERS
Create a new customer named "Jane Doe" with email [email protected] and phone channel
GORGIAS_CREATE_CUSTOMER requires name; accepts email, channels (array with type and value), external_id, address, dataGORGIAS_MERGE_CUSTOMERS requires source_customer_id and target_customer_id -- source is merged into targetGORGIAS_LIST_CUSTOMERS retrieves customers with filtering optionsList teams, retrieve account info, and inspect ticket custom fields.
Tools: GORGIAS_LIST_TEAMS, GORGIAS_GET_TEAM, GORGIAS_GET_ACCOUNT, GORGIAS_LIST_TICKET_FIELD_VALUES
Show me all support teams in our Gorgias account
GORGIAS_GET_ACCOUNT returns account-level metrics and configurationGORGIAS_LIST_TEAMS / GORGIAS_GET_TEAM manage team lookupGORGIAS_LIST_TICKET_FIELD_VALUES returns custom field values for a given ticketMonitor ticket activity and customer event history.
Tools: GORGIAS_LIST_EVENTS
List recent events to see what activity has happened across our support queue
GORGIAS_LIST_EVENTS provides an activity timeline with filtering optionsGORGIAS_LIST_TICKETS uses limit/offset pagination. Failing to loop through pages will miss older tickets and produce incomplete data.GORGIAS_LIST_TICKETS can overload the export or omit the desired reporting window. Always set created_from/created_to for time-bound queries.…
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