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Draft professional customer-facing replies tailored to context and relationship.
Copy the install command and let the AI configure it · recommended for beginners
Please install the "draft-response" skill from askskill: 1. Download https://raw.githubusercontent.com/anthropics/knowledge-work-plugins/main/customer-support/skills/draft-response/SKILL.md 2. Save it as ~/.claude/skills/draft-response/SKILL.md 3. Reload skills and tell me it's ready
Please draft a customer-facing reply: the export feature planned for the end of this month must be delayed by two weeks because we found a defect affecting data accuracy. Keep the tone professional and sincere, apologize first, explain the reason, provide a new timeline, and promise ongoing updates.
A tactful delay notice with an apology, explanation, revised timeline, and update commitment.
Please help me reply to a customer feature request: they want a highly customized approval workflow, but it is not on our product roadmap and will not be supported soon. Explain politely but firmly that we do not plan to build it now, and suggest practical alternatives.
A polite but clear decline that also offers alternatives to reduce customer frustration.
Draft a customer response: the customer is questioning why this month’s invoice is higher than expected. After checking, we found overage charges caused by exceeding the plan limits. Explain the source of the charges in a clear, professional, non-confrontational tone, and show how they can avoid overages next month.
A clear explanation of the bill breakdown with actionable next-step recommendations.
If you see unfamiliar placeholders or need to check which tools are connected, see CONNECTORS.md.
Draft a professional, customer-facing response tailored to the situation, customer relationship, and communication context.
/draft-response <context about the customer question, issue, or request>
Examples:
/draft-response Acme Corp is asking when the new dashboard feature will ship/draft-response Customer escalation — their integration has been down for 2 days/draft-response Responding to a feature request we won't be building/draft-response Customer hit a billing error and wants a resolution ASAPParse the user's input to determine:
Gather relevant background from available sources:
~~email:
~~chat:
~~CRM (if connected):
~~support platform (if connected):
~~knowledge base:
Produce a response tailored to the situation:
## Draft Response
**To:** [Customer contact name]
**Re:** [Subject/topic]
**Channel:** [Email / Ticket / Chat]
**Tone:** [Empathetic / Professional / Technical / Celebratory / Candid]
---
[Draft response text]
---
### Notes for You (internal — do not send)
- **Why this approach:** [Rationale for tone and content choices]
- **Things to verify:** [Any facts or commitments to confirm before sending]
- **Risk factors:** [Anything sensitive about this response]
- **Follow-up needed:** [Actions to take after sending]
- **Escalation note:** [If this should be reviewed by someone else first]
Before presenting the draft, verify:
After presenting the draft:
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