io.github.IvanBBaev/servicenow-mcp-ai

Operate ServiceNow REST, auth, flows, and diagrams through one unified MCP interface.

Source

Official Registry

Updated

2026-06-27

// securityCaution

Requires keys· SN_INSTANCE, SN_AUTH, SN_USER, SN_PASSWORD, SN_API_KEY, SN_TOOL_PACKAGES
Runs locally
Official / curated
Open source
Community-trusted

Running security audit…

Credentials
Network egress
Code execution
Data access
Supply chain

// install

Copy the install command and let the AI configure it · recommended for beginners

Please install the "io.github.IvanBBaev/servicenow-mcp-ai" MCP server from askskill:
Run: claude mcp add 'io-github-ivanbbaev-servicenow-mcp-ai' -- npx -y servicenow-mcp-ai

// examples

Query and update tickets automatically

Prompt

Connect to the ServiceNow MCP, find all high-priority incidents still open in the last 24 hours, add the note “AI completed initial triage” to tickets assigned to the Network group, and return a summary of the actions taken.

Expected

A list of matching incidents, note update statuses, and a summary of completed actions.

Inspect flows and dependencies

Prompt

Use the ServiceNow MCP to fetch the definition, steps, and related dependencies of a given business flow, then summarize them in plain English for a product manager, highlighting key steps and potential risks.

Expected

A summary of the flow structure, key steps, dependencies, and potential risks.

Generate instance integration scripts

Prompt

Based on the ServiceNow MCP capabilities, generate a Python script that uses configurable authentication to fetch change requests, filter pending approvals, and export the results as JSON.

Expected

A runnable Python example with authentication setup, data retrieval, filtering, and export logic.