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汇总争议、工单与评价数据，找出前三个可修复客户问题并生成回复模板
复制安装指令，让 AI 自动完成配置 · 推荐新手
请帮我安装 askskill 上的 "customer-pulse-check" 技能： 1. 下载 https://raw.githubusercontent.com/anthropics/knowledge-work-plugins/main/small-business/skills/customer-pulse-check/SKILL.md 2. 保存为 ~/.claude/skills/customer-pulse-check/SKILL.md 3. 装好后重载技能，告诉我可以用了
请汇总自 2024-01-01 以来的 PayPal disputes、HubSpot tickets 和评论导出数据，归纳重复出现的客户反馈主题，输出最值得优先修复的 3 个问题。对每个问题说明出现频率、典型案例、可能原因，并附上一条客服回复模板。
一份按优先级排序的问题清单，包含三大可修复问题、原因分析、示例反馈与客服回复话术。
基于最近一个月的工单、争议和用户评价，找出最常见的 3 类负面反馈，并分别起草公开评论回复模板和私信跟进模板，语气专业、安抚且可执行。
三类高频负面反馈及对应的公开回复与私信模板，便于客服和运营直接使用。
请分析所有 PayPal disputes、HubSpot tickets 和评论导出，整理出最影响客户体验的前三个可修复问题，并按产品、流程、沟通三个维度给出改进建议，最后输出给产品团队的简报格式总结。
面向产品团队的简报，包含前三问题、影响说明、改进方向和可复用的客户沟通模板。
Run the customer voice synthesis. Pull feedback signals from all connected sources, identify the themes that are actually fixable, and produce drafted responses the owner can review and send.
Parse arguments:
--since (default: last 30 days) — start date YYYY-MM-DD for the lookback windowUsing the customer-pulse skill workflow:
Cluster all signals into recurring themes. For each theme:
Using the ticket-deflector skill workflow:
Select the top 3 themes by: frequency × impact rating. For each:
Response template format:
Subject: Re: {issue topic}
Hi {first name},
Thank you for reaching out. {Acknowledgment of their experience in 1-2 sentences}.
{What we're doing about it / what happened / resolution offered}.
{Next step or offer}.
{Sign-off}
Format the output as:
Customer Voice — {date range}
Total signals: {n} ({PayPal disputes: n} | {HubSpot tickets: n} | {Reviews: n})
TOP 3 FIXABLE ISSUES
1. {Issue} ({frequency}) — {impact} — Fix: {one-line fix}
2. {Issue} ({frequency}) — {impact} — Fix: {one-line fix}
3. {Issue} ({frequency}) — {impact} — Fix: {one-line fix}
Run with whatever sources are connected — this command degrades gracefully. If PayPal is missing, skip dispute data and note "PayPal not connected — dispute data skipped." If HubSpot is missing, skip ticket data and note it. If no sources are connected at all, stop and tell the owner: "No feedback sources connected. Connect at least one of PayPal, HubSpot, or upload a review export CSV."
Present the summary table, then each response template. Ask the owner which templates they'd like to send, then wait for explicit approval before drafting the send.
围绕客户问题进行多来源调研与溯源，快速整理背景并支持准确回复。
基于模板起草常见法务回复，并自动识别需升级处理的法律场景。