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Build fictional stakeholder maps and approval-gated executive engagement plans.
Copy the install command and let the AI configure it · recommended for beginners
Please install the "client-retention-playbook" skill from askskill: 1. Download https://raw.githubusercontent.com/microsoft/aibast-agents-library/main/solutions/client-health-score/manual/skills/retention-plan/SKILL.md 2. Save it as ~/.claude/skills/retention-plan/SKILL.md 3. Reload skills and tell me it's ready
Create a fictional stakeholder map for an at-risk client. List the executive sponsor, account owner, and delivery lead, with each person's role and current concerns.
A structured fictional stakeholder map with key roles and responsibility notes.
For a turnaround account, produce an executive engagement plan including the next engagement, preparation, recovery steps, and approval gate. Do not create outreach emails or meeting scheduling.
A step-by-step engagement plan with next actions, preparation, recovery steps, and approval checkpoints.
Turn a client retention plan into an approval-gated checklist. For each stage, list the owner, required preparation, recovery steps, and approval criteria to move forward.
A phase-based approval checklist for internal review and coordination.
When a team is handling an at-risk account, it can first map fictional stakeholders to clarify the executive sponsor, account owner, and delivery lead before preparing the next engagement plan.
Before moving forward with executive communication, teams can use this skill to organize the next engagement, preparation, recovery steps, and approval gates for internal review.
For turnaround accounts, this skill helps produce a structured action framework focused on recovery steps and approval conditions rather than directly executing outreach or system changes.
The document presents this skill as an internal planning tool for turnaround accounts. It focuses on mapping roles such as the executive sponsor, account owner, and delivery lead, then outlining the next engagement, preparation, recovery steps, and approval gate. It also sets clear boundaries: it should not create outreach, concessions, renewals, meetings, or CRM changes.
For each turnaround account, show executive sponsor, account owner, delivery lead, next engagement, preparation, recovery steps, and approval gate. Never create outreach, concessions, renewals, meetings, or CRM changes.
It generates fictional stakeholder maps and approval-gated executive engagement plans. The documented outputs include the executive sponsor, account owner, delivery lead, next engagement, preparation, recovery steps, and approval gate.
No. The document explicitly says it should not create outreach, concessions, renewals, meetings, or CRM changes.
The provided material does not specify installation steps, runtime requirements, or API keys. For more technical details, see the source repository.
Checks claim-file readiness and compiles evidence for human review.
Analyze client engagement signals across meetings, escalations, billing, and utilization.
Triages fictional insurance claims and summarizes key intake details and priority.
Compare incentive options by synthetic cost, modeled lift, and net value.
Estimate policy-term settlement, coverage limits, and deductibles for claims processing.
Segment a fictional client portfolio and visualize health and churn indicators.
Prepare reviewable retention and service-recovery options for churn-related customer cases.
Identify at-risk client accounts and suggest recovery actions with risk context.
Prioritize churn reviews with transparent evidence and suggested next steps.
Drafts a consent-aware recovery outreach sequence without sending or scheduling.
Create stakeholder updates tailored to audience, cadence, and communication goals.
Compare packaged satisfaction and NPS trends to identify declining accounts.