• Measure adoption and effectiveness
• Reinforce new behaviors
• Address lingering issues
• Document lessons learned

Communication Principles

• Explain the why before the what
• Communicate early and often
• Use multiple channels
• Acknowledge what's being lost, not just what's being gained
• Provide a clear path for questions and concerns

Output

## Change Request: [Title]
**Requester:** [Name] | **Date:** [Date] | **Priority:** [Critical/High/Medium/Low]
**Status:** Draft | Pending Approval | Approved | In Progress | Complete

### Description
[What is changing and why]

### Business Justification
[Why this change is needed — cost savings, compliance, efficiency, risk reduction]

### Impact Analysis
| Area | Impact | Details |
|------|--------|---------|
| Users | [High/Med/Low/None] | [Who is affected and how] |
| Systems | [High/Med/Low/None] | [What systems are affected] |
| Processes | [High/Med/Low/None] | [What workflows change] |
| Cost | [High/Med/Low/None] | [Budget impact] |

### Risk Assessment
| Risk | Likelihood | Impact | Mitigation |
|------|-----------|--------|------------|
| [Risk] | [H/M/L] | [H/M/L] | [How to mitigate] |

### Implementation Plan
| Step | Owner | Timeline | Dependencies |
|------|-------|----------|--------------|
| [Step] | [Person] | [Date] | [What it depends on] |

### Communication Plan
| Audience | Message | Channel | Timing |
|----------|---------|---------|--------|
| [Who] | [What to tell them] | [How] | [When] |

### Rollback Plan
[Step-by-step plan to reverse the change if needed]
- Trigger: [When to roll back]
- Steps: [How to roll back]
- Verification: [How to confirm rollback worked]

### Approvals Required
| Approver | Role | Status |
|----------|------|--------|
| [Name] | [Role] | Pending |

If Connectors Available

If ~~ITSM is connected:

• Create the change request ticket automatically
• Pull change advisory board schedule and approval workflows

If ~~project tracker is connected:

• Link to related implementation tasks and dependencies
• Track change progress against milestones

If ~~chat is connected:

• Draft stakeholder notifications for the communication plan
• Post change updates to the relevant team channels

Tips

1. Be specific about impact — "Everyone" is not an impact assessment. "200 users in the billing team" is.
2. Always have a rollback plan — Even if you're confident, plan for failure.
3. Communicate early — Surprises create resistance. Previews create buy-in.

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